STUDENT SUPPORT & RELATIONSHIP EXECUTIVE

About the Role

FLCS is looking for a responsible, approachable, and student-focused Student Relationship & Support Executive to act as a bridge between our students and internal team.

The person in this role will be a trusted point of contact for students who have questions, concerns, or difficulties during their journey with FLCS. You will listen to students, understand their concerns, coordinate with the relevant team members, and ensure that issues are followed up and resolved appropriately.

Key Responsibilities

• Act as a primary point of contact for students regarding their concerns and queries.
• Listen to student feedback, complaints, and issues and ensure they are addressed appropriately.
• Act as a communication bridge between students and the FLCS team.
• Coordinate with different departments and team members to resolve student-related issues.
• Follow up on pending concerns and keep students updated on the progress.
• Maintain professional and positive relationships with students.
• Help students understand the next steps in their application and study-abroad journey.
• Identify recurring student concerns and communicate them to management for improvement.
• Maintain confidentiality while handling sensitive student concerns.

What We're Looking For

• Excellent communication and interpersonal skills.
• Friendly, approachable, patient, and responsible personality.
• Strong problem-solving and coordination abilities.
• Ability to handle complaints and sensitive situations professionally.
• Good follow-up and organizational skills.
• Comfortable communicating with students through calls, WhatsApp, email, and other communication channels.
• Previous experience in student support, customer service, relationship management, counselling, education consultancy, or a similar role is an advantage.

Who Would Be a Good Fit?

We are looking for someone who genuinely enjoys working with students and can make them feel heard, supported, and valued while maintaining professional coordination with the FLCS team.

Why Join FLCS?

• Be an important part of students' study-abroad journey.
• Work closely with a growing education consultancy team.
• Opportunity to develop skills in student relationship management, coordination, and problem-solving.
• Make a direct impact on the student experience at FLCS.